Booking Terms & Conditions
The Concrete Castle was formerly known as Freston Water Tower and is therefore one and the same. The following terms may refer to either title but will still apply in either case.
You can make your booking online via our website or email payment link only. Payment can be made either by credit or debit card.
A non-refundable deposit of 30% of the total balance is due at the time of booking. The booking will not be confirmed until funds have been cleared. The balance will be payable 6 weeks prior to arrival date. Should the booking be placed less than 6 weeks prior to arrival date, the full amount will be due when booking. Once funds have cleared, a confirmation of booking will be issued.
GOOD HOUSEKEEPING SECURITY DEPOSIT
A £300 security deposit will be charged with your final balance. This is to cover extensive time and/or materials used by cleaners in the event of negligence or for any significant damage or breakages. The property should be kept in the high level of cleanliness it was found in. Should the property be left excessively unclean, the appropriate cost will be charged to cover the additional time and resources spent on cleaning. Please report any damages. Although you will not be charged for very minor breakages, major damage will be charged for. The property is strictly non-smoking and should guests smoke in the property or on the Roof Deck, a charge will be made to cover the cost of additional cleaning of soft furnishings or damages. This deposit will be refunded within 7 working days after your departure date, providing there is no damage to the property or it’s contents.
Should you need to cancel the booking less than 12 weeks prior to arrival date, you are bound by this agreement to pay for the booking in full, whether or not we have received your final balance. If we succeed in re-letting the booking, you will be refunded the balance if you have already paid it after deduction of a £100 administration fee. The deposit remains non-refundable. We therefore recommend you take out Holiday Cancellation Insurance cover.
CANCELLATION BY OWNER
We, the Owner, would only cancel your booking if the property should become unavailable for reasons beyond our control. In such circumstances, we would refund all monies paid by you but our liability would not extend beyond this.
The rental price includes central heating, hot water, electricity, bed linen and towels, parking, use of all facilities within the property and it’s garden.
Please be aware that this property is not suitable for wheelchairs and is not certified for this use. There are only lift stops on the Ground floor, the middle bedroom floor and the Entertainment floor, therefore other floors including the Roof Deck are only accessible via stairs.
We welcome children and babies of all ages.
Sorry, we are unable to accept pets in any part of this property.
The Concrete Castle is strictly non-smoking. Smoking is permitted outside the properties but the smoker’s bins provided must be used. Please note that SMOKING IS NOT PERMITTED ON THE ROOF DECK due to fire risk.
Whilst we want our guests to fully enjoy using the Roof Deck it is still a structural part of the tower itself and the following rules apply for your safety:
- No Climbing on walls or furniture
- No Smoking
- No Amplified music
Please ensure these are adhered to at all times
STRICTLY NO AMPLIFIED SOUND SYSTEM
We are afraid we will not allow any guest to bring their own/hired Amplified Sound Systems for use in the property or grounds, including the Roof Deck. The Concrete Castle is within close proximity of other residential properties that may be affected by noise levels. Should any guest fail to adhere to this condition, we may ask all guests within the party to vacate the property immediately.
LIFT - Maximum 8 persons
The lift stops on 3 Floors:
- Ground Floor / Kitchen
- 3rd Floor / Bedrooms 4-6 (Middle Bedroom Floor)
- 5th Floor / Entertainment Floor
CHILDREN MUST BE ACCOMPANIED BY AN ADULT
In an Emergency: The Lift is connected to an Emergency Telephone line which operates 24 hrs a day, 7 days a week (Instructions on use are inside lift)
Please note misuse of the lift will result in a charge.
Your accommodation will be available from 4pm on the date of your arrival. You will be unable to enter the property prior to this time as we will be ensuring your property is prepared to the highest level of comfort for you.
The property must be vacated by 10am on the departure date. Keys must be returned to the keysafe when leaving the property.
PROBLEMS OR COMPLAINTS
We maintain and inspect this property regularly but in the event of any problems found with any appliance or fitting, please report these to us as soon as possible, particularly if a problem is found upon arrival. We can therefore deal with this promptly and, if necessary, will endeavour to repair or replace items as soon as we can. Under no circumstances should you attempt to repair items yourself as this could invalidate our contracts and warranties and a charge may therefore be incurred to you.
We will not be liable for any damage or loss of any possessions whilst on this property and it’s grounds. All guests/visitors are responsible for their own safety and we can not accept any liability for any injury unless proven to be caused by our negligence. Vehicles are parked at the sole risk of the vehicle owner.
‘ACTS OF GOD’
We will not be liable for any damage, loss or injury caused by natural disasters and other events out of our control. We would recommend guests take out Travel Insurance to cover such circumstances.
OCCUPANCY / CHANGES TO YOUR BOOKING
Only the number of guests stated at the time of booking are permitted to stay in the property or usage of the grounds for holiday purposes only. Any changes to the number or members of your party must be notified to us immediately and agreed by us prior to arrival. We reserve the right to refuse all guests access to the property if this condition is not adhered to.
In addition to the above;
The Concrete Castle and it’s grounds must not be used to accommodate additional visitors to those stated at the time of booking for overnight stays. Due to Health & Safety and Insurance reasons, only paying guests booked into the property can sleep overnight at the property.
Bookings made by persons under the age of 21 must be agreed by us prior to confirming the booking.
In order to make your booking, we will collect personal information from you which will be stored on our comput-ers/records. These details will not be passed on to any third party but we may contact you in the future should we have any news or special offers etc which we think may be of interest to you.
The Concrete Castle is used as holiday accommodation only and is therefore exempt from security of tenure under the Rent Act.